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when do you give shipping difference back to customer ..or do you?
Scenario #1,
You sell heavy items that ship by truck. System charges customer $900 in shipping (they ordered through the web store). Actual shipping = $300. Do you refund the difference (or some of it) or do you pocket the difference?
Scenario #2,
You sell heavy items that ship by truck. System charges customer $500 in shipping (they ordered through the web store). Actual shipping = $450. Do you alert the customer that shipping was $50 short or do you just loose $50 off of profit for that order? At what % difference do you tell the customer about the need to charge more.
What I'm wanting to do is write rules for sales people that process orders. An example (for Scenario #1) might be something like this: If shipping is over-calculated by >180% of actual cost, then return 50% of the overage ...rule only applies if overage >$100. The rule may also say "never return shipping regardless of how far over it was miscalculated". I'm wondering how others handle this.