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Fulfillment Error

edited Nov 25, 2019 10:44AM in Accounting / ERP 1 comment

Has anyone ever gotten the error:  'The FTR Exemption or AES Citation
you provided is not valid for SED' when trying to fulfill an order?  We received it today while processing an order for a customer.  We have processed an identical type (same customer, items, shipping method, etc) prior to our release and they have always worked fine.  I'm wondering if there may be been changes with the Fedex integration that occurred along with our upgrade?  Maybe it is just coincidental.  The only way I could get the order to fulfill is to use a non-integrated ship method.  Curious if anyone has seend anything similar.  Thank you.

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