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International FedEx shipments limitation with integrated shipping

edited Nov 25, 2019 10:43AM in Accounting / ERP 1 comment

We're facing a problem with international FedEx shipments with integrated shipping in NetSuite.
There is an error generating the shipping labels for international orders if the order has more than 20 items. The error message says Fedex has a limit of 20 items, but according to fedex there is no limit, and the limit seems to be imposed in NetSuite.


[ATTACH=CONFIG]n407614[/ATTACH]

There is an existing Enhancement request (191767), but the workaround provided is not helpful. Has anyone else faced this issue? Are there workarounds other than splitting the shipment into multiple parts, or processing the shipment outside NetSuite?

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