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Return Auth: Incorrect item sent

edited Nov 25, 2019 10:43AM in Accounting / ERP

Good morning

Returns process/authorization is a simple and effective process. But in the scenario where we have dispatched an incorrect item, or sent too many of an ordered item what is best practice?

Currently we are not applying the return authorisation process to this scenario as naturally the incorrect items do not appear on the sales on order/fulfillment record.

Checked the help section and can't find any recommendations.

Many thanks

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