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Can I include fields in a saved search?

edited Jan 3, 2020 12:33AM in Search / Reporting

I am having difficulty including the case number in an alert that I have that is to goto our support reps when a new case come in.

In the subject I have tried the following but in each time it leterally (I.e. it does not merge the field) is displayed:

New Case <%{NLCASENUMBER}%> Received - Assignment Needed

and also:

New Case <NLCASENUMBER> Received - Assignment Needed

What am I doing wrong - is this even possible?

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