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KPI results completely different from search

edited Jan 3, 2020 12:28AM in Search / Reporting 3 comments

I have an odd issue.  I'm trying to set up a custom KPI to keep on users' dashboards.  I have a search set up with a single "SUM" result.  However, when that search is used as a KPI it gives a completely different number from the result of the search.  I've scoured the help files and can't find a thing.  Here is what the KPI says the month to date number is (and the search result is also set to "this month"):



And here's the actual result of the search:



I can't figure out why these numbers are so different, nor can I figure out what the KPI is basing its number off of.  Anyone seen anything like this before and able to assist?  Thanks!

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