Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Support Case Backlog report
I'm not clear if the existing "reports" for Open Case Analysis are actually a backlog trend report or simply a case age report. Case age would just show me how many cases are currently open and when they were created. Backlog trend shows whether a backlog is growing or shrinking over time by showing what the backlog was at a given moment in time. My executives need to be able to see the backlog trend by product, source (email, web, phone, chat), time range, and period type. I don't see that I can put multiple filters into a portlet such that they can try various scenarios; the few attempts I've made with graphs only allow me to enter one filter.
0