Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Shipping total must be calculated before saving. Please click "Calculate".

edited Dec 2, 2019 3:14PM in SuiteCloud / Customization 14 comments

When attempting to add a salesOrder after the new 11.0.6 release, I am now greeted with the following error:

Shipping total must be calculated before saving. Please click "Calculate".

The shippingCost and shippingMethod are being sent with the request, and yet this message persists.

I have isolated to the problem to being tax-related (where a customer without tax processes fine, and customer with tax fails). I am contacting customer service via telephone with my gold support package now, and have posted my SOAP request and response below.

SOAP Request:

 <soap:Body>  <add>  <record xsi:type="ns6:SalesOrder">    <ns6:taxItem internalId="6" />    <ns6:ccName xsi:type="xsd:string">John Doe</ns6:ccName>    <ns6:email xsi:type="xsd:string">

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders