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Updating Sales Orders

edited Dec 2, 2019 3:09PM in SuiteCloud / Customization 2 comments

Hi,

I am starting this thread purely to air my frustration and try and get some alternative views.

I am updating Sales Order via web services. We have a number of items that have units of 100s (i.e. we buy them in packs of 500, then stock and sell them in packs of 100).

We have two issues:
  1. The sales order update from web services will sometimes have an error, complaining of minimum quantity.
  2. The default units for some items are incorrectly set to Each.

This has been a problem for us ever since we were upgraded to 2008.1.

I have an issue open with NetSuite support, but it is of severity S2. Apparently wasting time, being ineffecient and worst of all losing money does not warrant any higher severity than that.

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