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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Can't create PhoneCall
Problem: We can’t create new PhoneCall record when Contact for PhoneCall is specified, but Company for PhoneCall isn’t.
Description: We tried to create new phone call record with only contact reference specified and got an exception with message “Invalid contact reference key 1017”. SOAP messages (request and response) are in the attachment. Contact with internalId=1017 is exists in our DB, but the company for this contact is not set. Company field is optional for PhoneCall, as it is described in Netsuite documentation. We also tried the situation when both contact and company are present and both are absent, everything works. So we need an answer, if it is possible to create phone call with no reference to company.
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