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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
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Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Upsert using external ID on SO record
I have a question regarding how Upset will work on a sales order.
The use case is this:
Customer places order on an external marketplace, order report is downloaded automatically to our database, each item ordered on the SO is listed as a new row within the DB. Order information is used to create a new SO in NetSuite.
This is fine when a customer orders 1 item, but if they order 4 items it is 4 separate "orders" with the same order ID.
I think I can do an upsert to update the sales order with the new information without changing much code, however I am curious as to if it will remove previous line items and add only the new one, or if it will add item 1, then item 2 and so on as I am expecting.
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