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Best practice for case management from external web site

edited Dec 2, 2019 3:03PM in SuiteCloud / Customization 1 comment

We are running an ecommerce web shop that is separate from NetSuite, but we use NetSuite for accounting. Orders from the web shop and entered into our NetSuite account via web services.

We would like to provide an interface for customers to see the case history associated with each order, and to be able to add new case messages from our external web site. Ideally customers would be able to see all case messages associated with the order, and would be able to submit new messages including attached files.

Can we provide all of this functionality using native NetSuite forms displayed on the external site in an iframe? Or is this problem best tackled with web services?

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