Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Best practice for case management from external web site
We are running an ecommerce web shop that is separate from NetSuite, but we use NetSuite for accounting. Orders from the web shop and entered into our NetSuite account via web services.
We would like to provide an interface for customers to see the case history associated with each order, and to be able to add new case messages from our external web site. Ideally customers would be able to see all case messages associated with the order, and would be able to submit new messages including attached files.
Can we provide all of this functionality using native NetSuite forms displayed on the external site in an iframe? Or is this problem best tackled with web services?
0