megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Online form failure

edited Dec 2, 2019 3:03PM in SuiteCloud / Customization

Hi All

We have an online form associated with a custom record that was working fine then suddenly whenever you try to submit it comes up with an unexpected error.

The problem is isolated to the online form as the same process through the netsuite form works fine.

All workflows have been disabled just in case one of them was causing the problem, and the scripting associated hasn’t been changed since netsuite created it.

No permissions have been changed as far as i can tell, there are some other trial online forms associated to the same custom record and they stopped working as well despite never being touched so im guessing its either a netsuite failure on the online form or there is something associated to online forms trying to run on submission that is crashing the submit process, the only 2 things i could think that would be are workflows (all disabled) or java script(has never been touched), is there anything else i could be missing?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders