Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Invalid serialnumbers reference key
When I try to create an item fulfillment, I get an Invalid serialnumbers reference key error, even if the serialnumber that I provide is not used up.
I tried setting the "ignoreReadOnlyFields" preference in the header to false, but still getting the same error.
Has anyone faced this issue?
<soapenv:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"> <soapenv:Header> <ns1:preferences soapenv:mustUnderstand="0" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next" xmlns:ns1="urn:messages.platform.webservices.netsuite.com"> <ns2:ignoreReadOnlyFields xmlns:ns2="urn:messages_2011_2.platform.webservices.netsuite.com">false</ns2:ignoreReadOnlyFields> </ns1:preferences> </soapenv:Header> <soapenv:Body> <add xmlns="urn:messages_2011_2.platform.webservices.netsuite.com"> <record xsi:type="ns3:ItemFulfillment" xmlns:ns3="urn:sales_2011_2.transactions.webservices.netsuite.com"> <ns3:createdFrom xsi:type="ns4:RecordRef" internalId="xxx" xmlns:ns4="urn:core_2011_2.platform.webservices.netsuite.com"> <ns4:name xsi:type="xsd:string">Sales Order #xxx</ns4:name> </ns3:createdFrom> <ns3:packageList xsi:type="ns3:ItemFulfillmentPackageList" replaceAll="false"> <ns3:package xsi:type="ns3:ItemFulfillmentPackage"> <ns3:packageWeight xsi:type="xsd:double">1.0</ns3:packageWeight> <ns3:packageTrackingNumber xsi:type="xsd:string">xxx</ns3:packageTrackingNumber> </ns3:package> </ns3:packageList> <ns3:itemList xsi:type="ns3:ItemFulfillmentItemList" replaceAll="false"> <ns3:item xsi:type="ns3:ItemFulfillmentItem"> <ns3:itemReceive xsi:type="xsd:boolean">true</ns3:itemReceive> <ns3:description xsi:type="xsd:string">xxx</ns3:description> <ns3:location xsi:type="ns5:RecordRef" internalId="4" xmlns:ns5="urn:core_2011_2.platform.webservices.netsuite.com"> <ns5:name xsi:type="xsd:string">xxx</ns5:name> </ns3:location> <ns3:quantity xsi:type="xsd:double">1.0</ns3:quantity> <ns3:serialNumbers xsi:type="xsd:string">xxx</ns3:serialNumbers> <ns3:item xsi:type="ns6:RecordRef" internalId="718" xmlns:ns6="urn:core_2011_2.platform.webservices.netsuite.com"> <ns6:name xsi:type="xsd:string">xxx</ns6:name> </ns3:item> <ns3:orderLine xsi:type="xsd:long">1</ns3:orderLine> </ns3:item> </ns3:itemList> </record> </add> </soapenv:Body> </soapenv:Envelope>
0