Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz! You only have until tomorrow, February 24, 2026, 1:00PM ET to comment your answers and earn rewards! Click here for more details.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month

Intelligent Payment Automation, powered by BILL (aka Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.

The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.

For more information, visit this thread.
Community Articles: What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now and spark the next big discussion!

Saved Case Search Results does not include Service Issue related Columns

edited Dec 2, 2019 3:00PM in SuiteCloud / Customization 5 comments

I have a saved Support Case Search which includes both "Case fields" and "Service Issue Fields..." in the Results Columns.

When I execute the saved search (via a soap call using c#) - my results do not contain any of the "service issue" fields

~ SupportCaseSearchAdvanced searchRecord = new SupportCaseSearchAdvanced();
searchRecord.savedSearchId = "26708";

Here's the request in fiddler

<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><searchPreferences xmlns="urn:messages_2013_1.platform.webservices.ne tsuite.com"><bodyFieldsOnly>false</bodyFieldsOnly><pageSize>100</pageSize></searchPreferences></soap:Header><soap:Body><search xmlns="urn:messages_2013_1.platform.webservices.ne tsuite.com"><searchRecord xmlns:q1="urn:support_2013_1.lists.webservices.net suite.com" xsi:type="q1:SupportCaseSearchAdvanced" savedSearchId="26708" /></search></soap:Body></soap:Envelope>

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders