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Web services call will not add new customer when entityStatus is set to Inquiry (Lead Stage)

edited Dec 2, 2019 3:00PM in SuiteCloud / Customization

I am creating a form on our website that uses a web services call in PHP to add a new customer to netsuite. If entityStatus is set to an id that is a Customer status the form works perfectly, same if entityStatus is not set it defaults to Customer-Closed. Our company has another instance of netsuite where we are doing the same thing, but are able to set the new customer to a status of inquiry through the web service call with no error. Everything appears to be an exact copy of the working instance.

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