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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Unused Portion of Gift Certificates
Hi
First let me say how happy I was to see Gift Certificates in V11
My reading of the release notes for V11 would indicate that if there is an unused portion of a gift certificate, then the recipient must retain and re-enter the certificate number when they wish to use the balance. That is, the unused portion is not retained in the recipient's account and applied automatically during the next purcahse (which to my way of thinking is the better way to handle it.
Having said that, is there a way we can find out the Gift Certificate number if the customer happens to lose it? Because that will certainly happen. And how can we be sure that the person contacting us was the intended recipient?
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