Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Linking Online Case form submissions to existing customer records
Hi
I have created a few Online Case forms. They are actually for people to submit questions or provide feedback after coaching sessions. They are not actual 'cases/incidents'.
I want to be able to send links to these by email to certain customers.
The problem that I have is that when the customer follows the link and submits the form, Netsuite is creating a new customer record and assigning the case to it.
I have tried passing the forname, lastname and email address as parameters in the link to the form- whilst they appear automatically on the form, it still creates a new customer record, with the added disadvantage that the newly crested record is unsubscribed - which then makes a merge impossible.
0