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Credit card fraud ?
We had three orders from a customer using a stolen credit card. We had shipped the orders to an address that didn't match the billing address and as a result we had to take the loss when the REAL credit card holder had the charges reversed.
I went into VeriSign and changed some settings. We now require the CSC code and we require an AVS match. (AVS= Address Verification System)
The problem is that we are now getting about 1 in 10 customers saying "Your system keeps rejecting my credit card". The VeriSign settings on the AVS had options of high, medium and low). I changed it to "low" and we still get about 1 in 10 customers saying "Your system keeps rejecting my card". Anyone else deal with this? What else should I do for security?