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Contact Support Online - Is it working?

edited Feb 6, 2007 1:12PM in Web Site / E-Commerce 5 comments

We have opened some issues online and the status is still  "not started" and it has been a couple of months. Is technical support working at all?

We used to have gold phone support but we still have open issues from 6 months ago that have not been resolved or looked at.

I understand that NS must have a very large amount of requested issues but somehow they must be addressed in a timely manner.

I need to open a request involving PayPal checkout express for a promotion ending in March, at this rate it seems it won't even be looked at before the promotion expires.

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