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Shipping cost estimator appears incorrect

edited Feb 21, 2007 11:47AM in Web Site / E-Commerce 2 comments

We recently added the shipping cost estimator tool on our view cart page.  We use UPS integrated real-time rates with no discount % to bill our customers shipping charges.  In testing the estimate tool (pre-checkout) versus the actual Sales Order/Checkout, the estimator tool is giving different results - usually lower shipping costs.  For instance to ship a 1 lb package from GA (our location) to GA the estimator tool says $4.15 but when you proceed through checkout the acutal cost is $6.70 (a 50% error rate). This could cause customer dissatisfaction or abandonment if the variance is large enough.

Anyone have this problem or insights into how to correct this?

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