Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Giving Access to customers challenge
I strongly recommend NS to change the folowing sentence in ACCESS tab of customer record:
Contacts of this company can be given login access to the Customer Center in addition to the company's general email address.
Granting new access requires a password; updating access does not.
Please rewrite it in a clear way.
Can anyone translate this in clear separate sentences?
We are experiencing the following challenges with the access passwords:
1- When merging a web lead with an existing customer, you need to UNMARK the access, save the record, and mark it back again with new password for it to work.
0