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Case Assignment to Customer Record

edited Jun 22, 2007 2:15PM in Web Site / E-Commerce 1 comment

UPS, through their Quantum View service, can be set up to email our customer service staff whenever a delivery moves into exception status (i.e., something goes wrong and the package will be delayed).

I'd love to be able to set this email to auto generate a case that is automatically assigned to the customer record associated with the order.  I have some access to passing along the information I provide UPS such as order number, customer name, customer email address.

Has anyone been able to set up an automatic case to customer record process?  I've seen a number of thread, but limited solutions.

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