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Error occured during checkout

edited Aug 26, 2007 6:31PM in Web Site / E-Commerce 4 comments

Hi

Maybe I am being a bit slow, but we have activated the Error at checkout email function which is great! However the email Netsuite sends does not state what the error is i.e.

An error occured during checkout:

Company: null

Date/Time: 8/2/07 1:50 AM

Error Ticket: f4v0cuicnq19pjujkklfk

Customer: *************

Email: XXXXX@iiiiiii.com

I am assuming that somewhere there is a log of what the error is hence the Error Ticket number, however I cannot seem to find it, can anyone shed some light on this? Is there more info? or is the email informing me that an error has occured but not saying what the error is the only piece of info available?

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