megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Lead to Customer not Converting.....?

edited Feb 14, 2008 4:55PM in Web Site / E-Commerce 5 comments

Hi there,

We currently import a series of Lead records into our instance of NetSuite. - These are people interested in a certain product on our ecommerce website. They have given us their firstname, lastname and email address and this is stored in the lead record.

Now let's say that one of the leads comes to the ecommerce website to buy the product using the NetSuite hosted shopping cart functionality. What happens is, they register again -> another lead record is created, then when the purchase is complete the record becomes a customer. But what we are left with in our system is a duplicate: the lead record we originally imported AND the customer record created in the checkout process.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders