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Having Problems with PayPal Express?

edited Jul 22, 2008 11:07AM in Web Site / E-Commerce 2 comments

Hi All,

Has anyone else been having issues with PayPal Express Checkout.

I have had numerous cases in the last fortnight/3 weeks of customers being sent to PayPal site, a pending payment being created there and then not being properly returned to NetSuite. 

We get the creation of a Lead/Customer in NetSuite but with no order details.

One customer stepped through it for me and he had a payment declined on the PayPal site with their error message along the lines of 'Payment Declined due to risk model' - that's fine.  When he was returned to our site he was give a 'Website under maintenance and not available at this time' type message (internal NetSuite message).

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