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eBay Messages Bouncing

in Web Site / E-Commerce

eBay is apparently rolling out a new requirement that all email addresses used for correspondence are registered. This is problematic because of the following scenario:

Note - We're not using eBay integration for this but a custom solution that uses case records for messaging.

-Customer sends question through eBay messaging
-Ebay adds message as a case record in NS
-NS user responds through NS
-Ebay sends message from NS to eBay, but message is blocked because from address is not registered.

This is a problem because each time a message is sent from NS, it has a unique from address like messages.<companyID>.

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