megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Adding Discount Items to Cart

edited Feb 26, 2013 1:27PM in Web Site / E-Commerce 5 comments

Hi all,
I'm trying to make our own promo/discount script whereby you add an item from a predetermined list (or saved search) and you either get another product for a discounted price, or a discount off the item you've just added.

I've tried adding a discount item to the cart upon adding an inventory item, but it keeps coming up with the error:

<strong>Subject: A User Error Has Occurred</strong>  Account: XXXXXXXX  Bundle Name: Offer system  Environment: Production  Date &amp; Time: 7/31/2012 9:28 am  Record Type: Sales Order  Internal ID:   Script: Offers client  Type: Client  Function: getItem  <strong><em>Error: INVALID_KEY_OR_REF</em></strong>  <strong><em>Invalid item reference key 15516.</em></strong>  Stack Trace: itemDiscountCalculation(NLRecordScripting.scriptInit:761)  itemDiscountMain(NLRecordScripting.scriptInit:715)  offerMain(NLRecordScripting.scriptInit:208)  checkMain(NLRecordScripting.scriptInit:349)  getItem(NLRecordScripting.scriptInit:123)  NLRecordScripting_fieldChange(NLRecordScripting.fieldChange.s.item.f.quantity:3)

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders