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Reference Checkout address validation issues

edited Dec 30, 2014 5:25PM in Web Site / E-Commerce 1 comment

Our customer was having his address REJECTED by store checkout.

The part it didn't like was "Suite# n210", but it wasn't obvious why he couldn't checkout. It just said "invalid address".

It was blocking him from ordering and he was about to leave our site when he discovered that the special character (the #) was causing the issue. Using a # symbol didn't cause any issues in the previous non-reference checkout.

We had another customer contact us today with a hyphenated city like Winston-Salem, NC and it would NOT take her address until she removed the hyphen!

So, special characters are now making addresses get "invalid" errors blocking the order.

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