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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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Setting Sales Territory Through Web Store
All customers created through our web store are being assigned a Sales Territory of "All Other Countries" (our default if nothing else applies). I'm not sure why.
What seems to be happening is:
1) Our registration form doesn't ask for anything address-based (because it doesn't have to)
2) A lead is created and it assigns "All Other Countries" to the lead.
3) Someone then fills in an address and completes the purchase and the lead is converted to a customer and takes the value of territory from the lead record.
Is this the default behvaior? Not to populate the territory after the customer provides an address?
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