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Fraud Checks Running After an Order is Submitted and Cancelling the Order

edited Jan 9, 2018 1:39PM in Web Site / E-Commerce 2 comments

Hey,

We just put in new fraud checks (checks for CSC match, zip match, etc.) What I am finding is that when customers submit orders online it shows them the order has been successfully submitted, then it runs the fraud checks, finds a problem and cancels the order, but it doesn't give that feedback to the customer to correct the problem and try again. Is there a way to configure NS so that the fraud checks run first, before the order is submitted, and alert the customer that they need to try again if they fail?

Thanks!
Paul

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