megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Checkout Abandonment?

in Web Site / E-Commerce

I am at a loss to understand "Checkout abandonment" on my dash board.

On the dashboard it is given as a percentage and if I look at this year the rate is showing as 8.99% whereas last year it was just 3.037%. I cannot understand this as I have four websites and three of them have not been changed in any way and one has implemented the new reference checkout. I don't seem to have any visibility to checkout abandonment by website.

Secondly if I click on the  graph icon I get a graph which seems to go from 0.27 to 1.77 if I select "Monthly" but if I select "yearly" it shows 0 to 2.23. I do not understand the disparity between these two figures.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders