Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Case history
I did not see anyway in the case management to maintain a threaded case history. The only thing I see is system notes which really don't provide a good indication of the case.
I'm looking for a way for support people new to a case to be able to look at a case history which contains the entire discussion to-date:
Date-time
Updated by: customer | agent
Action: attached file | internal note | replied to customer | received from customer, etc
Message:
======================
Previous Date-time
Updated by: customer | agent
Action:
Message:
======================
and so on
Is this available and I just don't see it (common among most support systems), or has someone built something similar that can offer the architecture?
0