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TAPI Problems

edited Nov 22, 2019 10:33AM in CRM

Hi,

Has anyone else experienced the following problem with TAPI:

1. We can make calls from the TAPI device, it is configured correctly and is in use across the business for 40+ extensions.

2. We can get it work on a single machine but not the rest.

3. Clicking a phone number link initiates a call from Netsuite so the device is recognised within Netsuite once the Exceletel software is installed. We'd know if the device wasn't recognised because Netsuite would tell us via a popup.

4. The specific error is from within IE interfacing with the Exceletel application. What happens is after initiating a TAPI call when you navigate to Home in the Netsuite IE reports a problem with the ActiveX control etTT37.ocx. If you close the error information window IE closes and tries to report a bug.

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