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1 document for exchanges/returns, instead of 3

edited Nov 22, 2019 10:33AM in CRM 7 comments

Hi,

Has there been any progress on being able to process 1 document for a customer exchange, instead of 3?

ie: Customer returns 3 blue widgets for 4 red widgets.
I must create a credit memo for 3 blue, create a invoice for 4 red with new shipping,
then post a payment to their account.
            or
create credit memo for 3 blue, create an invoice for 4 red,
then create a sales receipt for 1 red and shipping.

Why can't we simply create a sales receipt, enter a negative 3 for the blue widgets, enter the +4 for the red widgets, enter the shipping and
enter the credit card and the card is charged for the balance.

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