Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Tracking Case Assignment
We use cases to track many company processes. A case could be escalated to three or four departments and be assigned to just as many employees. We are having trouble tracking the trail, in anything but system notes. Email notifications of reassignment do not include who has assigned the case. You can source the author, but that does not show who did the escalation / reassignment. How are other people dealing with this issue.
0