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Is there a quick way to search cases?
Our support reps are asking for a quick way to search all the cases in the system.
Right now they have to modify a custom search. Is there a way the search could have a input box prompting for the text in the message body to search for?
Or is there just a better way that we are not aware of?
What are you doing to search cases (not solutions)?
Any advice / guidance most appreciated!
-Sig
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