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Intelligent Payment Automation, powered by BILL (aka Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
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Disable closing cases by customers, alternatives?
Hi,
We're having problems with customers closing cases unintentionally. They respond to an open case by clicking on the "submit & close case" instead of "submit" from the online form. When this happens, the cases basically get closed prematurely and get lost in the NS system. From what I know, this button cannot be disabled for the customer.
Here's our current work-around but it's not ideal:
1) create a custom field "internal close"
2) a case is truly closed when it is closed in the standard NS field and in our "internal close" field, and we are the one to reply to the customer.
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