megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Pop Quiz! You only have until tomorrow, April 3, 2026, 11:00AM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

Looping Email Auto Responder

edited Nov 22, 2019 10:30AM in CRM 1 comment

Problem:

1. Customer emails my company with a standard question and a case is created.

2. My company sends our auto responder to say we have received the inquiry and will be in touch shortly.

3. The customer has an auto responder that replies to our auto responder saying thank you for your email, we will be in touch shortly.

4. We have entered a loop that is not stopping. Each email they send is opening a new case and we are manually going in to each one to close it.

I need to take care of this issue and I was on with NS support for 45 minutes for them to only say that this may be a defect. The person I spoke to was not helpful whatsoever. Has anyone ever encountered such an issue? If so, or even if you haven't, does anyone have any ideas on how we can get out of this looping email issue?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders