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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Customer Survey - Need answers to populate a field
I have built a customer survey and the purpose of it is to build Account Profile information to get a better understanding of our customer's business needs.
When the survey was built, all of the questions are listed as (custrecord###).
I have put the Customer Survey Fields (custentity###) on one of the subtabs on the main Customer Record.
We would like their survey answers to these questions to auto-populate into these (custentity) fields on this subtab (vs having a list of answers that aren't easily viewable).
Can anyone tell me if this is possible to do? And if so, how to go about it?
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