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Support/Helpdesk Bulk Messages - Is there an easier way?

edited Nov 22, 2019 10:30AM in CRM 9 comments

Interesting problem came to light today in that we had to send out a mailer to a few thousand customers over an issue we discovered with some software we have provided - a bug if you like.

Our NS Support Administrator asked me the best way to do this and in my capacity as Marketing Adminsitrator I explained the use and benefits of the campaigns facility as you get a lot of information back on who has read, viewed, responded etc and this acts as proof that a customer has received the mail by recording it into the customer record.

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