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notification on new case creation

edited Nov 22, 2019 10:30AM in CRM

I currently have new cases auto-created off of email into my support department, but I do not do any kind of auto-assignment.  I have notification set up so that if I assign a case to one of my reps, it does notify them and that works great.

What I would like to add is to have NS notify me on every case that is created within the system.  How can I have it notify me on all creations without turning off the notification to the people who get assigned cases?

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