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Intelligent Payment Automation, powered by BILL (aka Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
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escalation rules
I'm getting cases that are escalating, and I don't know why. Is there a log file or some way I can see the rules applied to a case to see why it was escalated?
example:
new case, no response from a tech gets escalated to a manager after 1 hr
assigned cases, no response from a tech in 24 hours gets escalated to a manager
assigned casses, no response from customer in 72 hours gets escalated to a manager
there are three more rules "blocking" the escalation - don't escalate scheduled cases, customer-on-hold cases, or closed cases.
I seem to be getting random closed cases.
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