Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Case email reply to addresses?
We find case tracking through email an extremely valuable part of Netsuite. When an email is sent out to a customer via a case, the reply to address ensures that any replies are added to the case. What we'd like to do is find out that reply to email address from a case so we can include it as a cc (or bcc) when we send out email from Entourage (rather than from Netsuite).
Do these cases email addresses have a fixed format? Is there a way to display a standard reply to email address in the case form so we can just copy it into emails?
0