Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
HELP! Anyone else experiencing lost/misdirected support emails?
I'm getting a number of problems that are causing my customers and employees to get very upset, all having to do with lost or misdirected emails:
1) I reply to an email a customer sent to me by replying to a case, but instead the email gets sent to the support rep, not the customer. The "To:" line of my email contains the customer's email address, but the NetSuite case message history shows the email was sent to the support rep, not to the customer. If I look in Outlook, it says it sent it to "customer@customersite.com" and I by clicking on that address, I see that the actual email address is the netsuite-link in the format "
0