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Difference between Case Issue and Case Type/Category

edited Nov 22, 2019 10:27AM in CRM 2 comments

Can anyone describe the difference between Case Issue and Case Type(Category) on the Support Form please?  The help boxes for both say essentially the same thing:  "Select the kind of issue this case pertains to."!  The help pages aren't very helpful in explaining the difference either.

Does anyone have any examples of how they use these two fields on their Case forms?  How do they differ from each other? 

Any insight is greatly appreciated!

Thanks,
Jordan

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