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Live Person vs Velaro - Feedback Requested

edited Nov 22, 2019 10:27AM in CRM 1 comment

We are looking at the 2 Netsuite integrated live chat options Live Person & Velaro.  After speaking to both companies, and comparing then as close to apples to apples - the cost seems to be about the same.  I know some people think Velaro is cheaper, but if you want similar features, they are really about the same costwise.  I would like to hear from a functional experience perspective what people that are trying to get the most out of the integration with Netsuite.  Since they both have a similar backend, I think one really important feature would be to

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