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Cases: Only Allow Support Reps to Reply to Customers

edited Nov 22, 2019 10:27AM in CRM

Hey NS,

Is there a setting only allowing support reps to respond to customers via a case?

We want to prevent any employees interacting with customers - they would only be allowed to respond internally if the case is escalated to them.

I've tried playing around with the User Role settings but I've had no luck.

Any ideas?

Thanks,
LN

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