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Customers Unable to Reply via Support Notification

edited Nov 22, 2019 10:27AM in CRM 1 comment

Hey All,

If a customer (or support rep) creates a case we would like the a customer to receive a notification - very similar to the one NS sends us.

However, we would like the customer not to respond in the email. I've taken out the hyperlink they can click on, but there is nothing preventing them from hitting Reply and responding.

Any ideas?
LN

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