Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Can customers be mixed up on different NetSuite stores?
Something weird happened and I just received a support ticket from a customer. It's weird because we have our own ticketing/support system that is completely different than NetSuite. I can see that the person is/was our customer, and his/her last transaction was sometime last year. The message, however, has nothing to do with the product he/she purchased. It was clearly intended for somebody else, possibly some other store under NetSuite.
When we import our customers into Netsuite, we give them Customer Center access by default, but we never advertise it (yet) since we are still using our own system. My question is, what happens if an entity
0